Policies

A mandatory 15–30-minute consultation is required once dates are selected under “Book Appointment” for all packages.  The fee is $25 and will hold your spot for 48 hours. The consultation must be completed within 48 hours of date request. During this time, we will review any questions or concerns that you or Kute Girl staff may have. During this meeting we will either confirm/book your dates and then send an invoice for the remaining $225 of your deposit or give you additional time to consider. Please use this time to address any concerns or questions that you may have as it relates to your surgery, surgeon, labs, medications, … We are your health care advocates and want to promote a safe experience for you.

A $250 non-refundable deposit is required at booking for any package. Deposits are valid for 1 year. A la carte services or products require payment in full. The remaining balance of any package will be due 5 days before the start of service. If remaining payment is not received on agreed upon date, service will then be cancelled, and deposit will not be refunded. Clients will be allowed 1 reschedule if request is made at least 6 days before the initial scheduled service. Please be sure to include all details of your lodging arrangements when booking appointment.

Deposits are Non-Refundable on A La Carte services, where deposits are indicated.

Bookings requested within 5 days of desired service date will incur an additional $125 fee. Please be sure to include all details of your lodging arrangements when booking appointment.

After final payment has been received, only upgrades to services will be allowed.  You will not be able to downgrade services.

Payments towards post-op care packages will be refunded, minus deposit, if surgery is cancelled by your surgeon or surgery center due to a default on their part. If client does not meet medical clearance, client may re-schedule services for up to one year. Documentation will be requested and/or call to surgery center to confirm.

Travel Package pricing does not include the required lodging and traveling expenses of your Kute Girl nurse. Please consider additional cost and fees. ­­­­­­­­­­

If you are scheduled for service and an emergency arises where you are transferred to a hospital or inpatient setting during or after surgery, no refunds will be provided. Your nurse will be available for telehealth services after your discharge for the number of hours purchased. Example: If client purchases the Gold Package; you are entitled to 48 hours of telehealth services from time of release from hospital. Telehealth services will remain focused on surgical procedure only!

In the event of an emergency while receiving services from Kute Girl Post Op Recovery Services LLC, we will remain your healthcare liaison between you and the healthcare providers that will begin your care. Kute Girl Post Op Recovery Services LLC will be available to hospital staff via phone for questions and to provide staff with orders received from your surgeon. HIPAA release will be required. Kute Girl Post Op Recovery Services LLC will assume NO responsibility for hospital bills or fees.

Manual Lymphatic Drainage and Contouring Services are Non-Refundable but can be scheduled up 6 months after purchase. Once appointments have been made, a 24-hour notice is required to reschedule. If notice is received within 24 hours of service or client no longer available for that service, client will not be refunded for that session, nor will a reschedule be permitted.

 All sales for products are final. This is for your safety. Please review sizing chart or please request to speak with our Licensed Massage Therapist for sizing questions.

Clients will be responsible for the parking of Kute Girl staff. This includes ensuring that parking is available and parking fees.

After deciding to allow Kute Girl Post Op Recovery Services LLC to be with you on your journey, you will receive your Service Contract, HIPAA form, medical release, and media release. Failure to sign Service Contract will result in cancelation of service and deposit is non-refundable. Documents will be sent via DocuSign. ­­­­­

Payments will be made through PayPal or invoice link.­­­­­